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Holiday content/resort
Price
Age bands
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Regional Travel Options
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Brochure layout & information
Website layout & ease of use
Helpfulness of reservation staff
Product knowledge of the Solo's staff
Accuracy & usability of your travel documents
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Name of airline/rail company:
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Standard of flight/rail journey
Standard of overseas transfer
Standard of any other included transfers/jouneys
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Location
Facilities
Service
Room
Meals
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Information given & organisation of group
Interaction between the Tour Leader & the group
Helpfulness & approach to requests/concerns
Overall performance
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Balance between included activities/excursions & leisure time
Quality of included activities/excursions
Quality of optional activities/excursions
Overall knowledge, skill and appraoch of the local guide (s)
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