It is our wish that you thoroughly enjoy your Solo's holiday and therefore we would urge you to read the following booking conditions and important information before booking your holiday. We hope you will find the information useful. Your holiday contract will be with Solo's Holidays Limited trading as Solo's Holidays whose registered office is 30 City Road, London EC1 2AB. Solo's Holidays is fully bonded under Air Travel Organisers Licence number 0559. If there is anything you do not understand or want to know, please contact us as soon as possible. The following conditions, together with the relevant information set out in the brochure, will form part of your contract with Solo's Holidays.

Your Financial Protection

When you buy an ATOL protected air holiday package and flights from us you will receive a Confirmation Invoice from us (or via our authorised agent through which you booked) confirming your arrangements and your protection under our Air Travel Organiser's Licence number 0559. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. £2.50 per person of the total cost of this air holiday package as indicated on your invoice is paid to the Civil Aviation Authority to provide ATOL Protection to you. This means the money paid for these arrangements is fully protected. For more information see our Booking Agreement or visit the ATOL website at www.atol.org.uk.

1. Your Holiday Booking

When you make a booking, you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. Your contract with Solo's Holidays is made once the following steps have been fulfilled:
a) you have paid the required deposit together with the correct insurance premium (if required)
b) Solo's Holidays confirmation invoice has been sent to you. Your contract with Solo's Holidays Limited commences on the date of issue of your invoice. You must check your confirmation invoice carefully and raise any queries with Solo's Holidays immediately upon receipt. This contract is made on the terms of these booking conditions, which are governed by English Law, and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland, if you wish to do so. Solo's Holidays reserve the right to refuse or retain any booking at any time.

2. Your Holiday Payment

For all holidays, full payment must be made to Solo's Holidays at least 8 weeks prior to departure except for ocean cruises which will be 10 weeks prior to departure. If you book less than 8 weeks prior to departure you must pay the full price of the holiday when you book. Payment may be made by cash, cheque (provided there is time to clear the cheque), debit card or credit card. Payment by Visa, MasterCard or American Express is acceptable subject to a 2% surcharge. Please note, failure to pay on time will result in cancellation. If purchasing Solo's Travel Insurance the premiums due will be payable at time of booking.

3. Late Bookings

See Important Information within the Flights & Accommodation section on www.solos.co.uk

4. If You Alter Your Confirmed Booking

If you wish to alter or transfer your booking to another date or holiday, after we have sent you our confirmation invoice, we will do our best to arrange this, but we regret that it may not always be possible. You must e-mail or write to us with details of the alteration requested. If a transfer is possible, there will be an administration charge of £20 for UK events, £30 for European holidays and £60 for long-haul destinations. Should you wish to transfer from a cruise to another holiday, this will incur a full loss of deposit. If you have taken holiday insurance through us, this will no longer be valid and no refund will be made as cover under the policy will already have been provided. New insurance will need to be acquired for the alternative holiday. You will also be required to pay any additional costs or price differences arising from the alteration. Changes made 55 days or less before departure will incur cancellation charges in addition, see point 7.

5. Sightseeing and Excursions

These include, but are not restricted to, any sightseeing trips, events or other tours either attended in resort or land-based 'shore' excursions for which additional payment is required. Sightseeing and Excursions can either be booked in resort (see "More to Explore" or "Not Included" items listed under "All you need to know" within the Details section of your selected holiday) or pre-booked and paid for when you book your Package with us (see "Look What's Included" items listed under "All you need to know" within the Details section of your selected holiday). All Sightseeing and Excursions are supplied by third party suppliers and are subject to the relevant sections of these conditions. We accept, subject to these conditions, responsibility for pre-booked Sightseeing and Excursions. However, Sightseeing and Excursions booked in resort do not form part of your Package and are not governed by the Package Travel, Package Holiday and Package Tours Regulations 1992. We do not have any responsibility or liability whatsoever for anything which may go wrong on a Sightseeing and Excursion booked in resort. We, our Tour Leaders, servants, employees or agents are acting, depending upon the actual Sightseeing and Excursion booking, either as agents for the relevant resort Sightseeing and Excursion supplier or as agent for you. In any event, the contract for any resort booked Sightseeing and Excursion booking is between you and the Sightseeing and Excursion provider. It is your responsibility to note carefully any conditions of contract contained in any resort booked Sightseeing and Excursion, literature, ticket or receipt you are given. For resort booked Sightseeing and Excursions you may be subject to the laws and any relevant safety standards of the country in which you take your excursion and may be required to bring any disputes or claims before the Courts of that country also.

6. What Is Included In Your Holiday Price

• The services of a Solo's Tour Leader or local representative (excluding some cruises)
• Economy class rail or airfare on scheduled or charter flights on IATA carriers and other airlines from the UK as per the itinerary (does not apply to land-only packages). Airfares are based on group travel and changes of reservations are not permitted without the confirmation of Solo's
• 20kgs baggage allowance or on selected routes e.g. USA/Caribbean 2 pieces of luggage (dimensions not exceeding 1 at 62" and 1 at 55") plus 1 piece of hand baggage of no more than 5kg (dimensions not exceeding 45" unless otherwise stated). Allowances are for guidance only and may be subject to change by the airline.
• Single occupancy room accommodation (unless otherwise specified).
• Inclusions as stated in 'Look what's included'.

Not Included

Holiday insurance, personal expenses (drinks, laundry etc), visa fees, overseas airport taxes, excess baggage charges, airline charges for sports equipment (golf clubs, skis etc), local charges for facilities and equipment made by hotels and other suppliers, any compulsory charges introduced by government or suppliers after publication of the brochure, any sightseeing and excursions booked in resort. See also Solo's Holiday Prices, paragraph 9 below.

7. If You Cancel Your Holiday

Should you wish to cancel your confirmed booking, the person who made the booking should email travel@solos.co.uk with the Booking Number or call our Reservations team on 0844 815 0005. Alternatively, you may also send written notification. We reserve the right to contact you to confirm the cancellation. The following charges will apply from the date on which notification is received by Solo's Holidays. For scheduled flights, regional flights and flights with no-frills airlines, 100% cancellation charges may apply regardless of the time you tell us. The figures are expressed as percentages of the total holiday price excluding insurance, administration charges and ATOL levy which are forfeited in full. If the reason for your cancellation is covered under the terms of your insurance policy (whether arranged through Solo's or otherwise) and you follow the procedure laid down by the insurers, you may be able to reclaim the cancellation charges, subject to any policy excess.

Cancellation charges

UK Events 1 night, Solo's Balls

More than 28 days prior to departure - loss of deposit and insurance premium

15-28 days 50% of the total cost of the event
6-14 days 80% of the total cost of the event
1-5 days 100% of the total cost of the event

UK Events 2 nights or more & Overseas Holidays

More than 55 days prior to departure - loss of deposit and insurance premium

36 - 55 days 35% of the total cost of the holiday
22 - 35 days 50% of the total cost of the holiday
11 - 21 days 80% of the total cost of the holiday
1-10 days 100% of the total cost of the holiday

8. If You Have A Special Request

If you have a special request that does not form part of the arrangements described on our web site or in our brochure, please check with us when you book and inform us in writing. We will pass on your request(s) to the relevant supplier but we cannot guarantee that requests will be met and they do not form part of our contracted obligations. Special requests for in-flight meals etc. should be made at the time of booking. Any such requests made after your booking date must be confirmed in writing within 5 days of departure. We will make every effort to comply with your requests but cannot guarantee that they will be provided and strongly recommend that you repeat your request to the airline or hotel at the appropriate time.

9. If You Have A Complaint

If you have cause for complaint whilst on holiday, this must be brought to the attention of the Solo's Holidays Tour Leader or local representative and the relevant supplier (e.g. hotelier, airline) immediately who will endeavour to put things right. Failure to report your complaint in this way may jeopardise any claim you subsequently make. Should the Tour Leader, local representative or relevant supplier be unable to resolve the problem in resort, you may be asked to complete a written report. Details of the complaint should in any event be notified to Solo's Holidays in writing at our UK head office within 28 days of the end of the holiday. Please remember to quote your holiday booking number.

10. Solo's Holiday Prices

Prices published on this website are correct at the time of publication and we reserve the right to alter the prices of any of the holidays shown. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed. Changes in transportation costs, including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates mean that the price of your travel arrangements may change after you have booked. In this case, we will absorb, and you will not be charged for, any increase equivalent to 2% of the holiday price, which excludes insurance premiums and any administration charges. You will be charged for the amount over and above that, plus an administration charge of £1.00 per person together with an amount to cover agents' commission (if applicable). If this means paying more than 10% of the holiday price, you will be entitled to cancel your holiday with a full refund of all monies paid, except for any premium paid to us for holiday insurance and amendment charges. Should you decide to cancel because of this, you must exercise your right to do so within 14 days from the issue date printed on the latest invoice. However, there will be no change within 30 days of your departure. All prices quoted on this website are bought and calculated on rates of exchange in existence at the time of publication.

11. If Solo's Holidays Alters Your Booking

Whilst everything will be done to provide the holidays shown in the brochure, Solo's Holidays may occasionally have to change your holiday arrangements or part of them. Solo's Holidays reserves the right to do so at any time. Most alterations are minor and should not affect the overall enjoyment of your holiday. In the case of minor alterations, we will do our best to notify you before departure. If we have to make significant alterations to your holiday arrangements we will notify you as quickly as possible. You may then:

a) accept the change and the contract will be varied to incorporate the change.
b) take an alternative holiday subject to availability. If the alternative holiday is of a lower price than that originally confirmed, the difference will be refunded to you.
c) withdraw from the booking completely in which case Solo's Holidays will make a full refund of all monies paid by you except for any administration charges paid. We will also consider an appropriate refund of insurance premiums paid to Solo's Holidays if you can show that you are unable to transfer or reuse your policy. Where any compensation is due, this will be agreed on a reasonable basis and, where appropriate, the terms of International Conventions will apply. Compensation will not be payable if we have to make a significant change due to reasons of force majeure, see paragraph 12. Significant changes include the following: change of UK departure airport other than between Heathrow, Gatwick, Stansted, Luton and London City. Change of time of departure or arrival by more than 12 hours; change of resort; change of accommodation to that of a lower category.

12. If Solo's Cancels Your Holiday

Cancellation may be necessary in exceptional circumstances and Solo's reserves the right in its absolute discretion to cancel your holiday at any time. If this occurs, you will be offered an alternative holiday of comparable standard (if available) together with a refund of any price difference or a full and prompt refund of all monies you have paid, except for any amendment charges. In no case, except for reasons of force majeure or where you fail to make payment in whole or in part, will your holiday be cancelled within 4 weeks of departure. Force majeure means unusual and unforeseeable circumstances beyond Solo's Holidays control or the control of our suppliers, the consequence of which neither Solo's Holidays nor its suppliers could avoid even with all due care, including, but not limited to, war, threat of war, riot, civil strife, terrorist activity, (actual or threatened), industrial dispute, unavoidable technical problems with transport, machinery or equipment, power failure, changes imposed by rescheduling or cancellation of flights by an airline, natural or nuclear disaster, fire, flood, drought, adverse weather conditions, epidemics or outbreaks of illness and level of water in rivers. Solo's will not pay any compensation, nor be responsible for any costs or expenses incurred by you as a result, including any extra accommodation, flights, car hire or excursions booked by you.

13. Minimum Numbers

Each of our tours is based on a minimum number and Solo's Holidays reserve the right to cancel a tour if such numbers are not reached (ocean cruises will operate with only one passenger and cancellation will be subject to the appropriate charges). You will then have the choice of booking an alternative holiday with us, changing your departure date at the appropriate additional cost or a reduction depending on the cost of the holiday, or a full refund, including the cost of any insurance premiums paid, but excluding any amendment charges paid.

14. Solo's Responsibility To You

a) Our obligations, and those of our suppliers providing any service or facility on your holiday, are to take reasonable skill and care to arrange for the provision of such services and facilities and, where we or our supplier are actually providing the service or facility, to provide them with reasonable skill and care. Compliance with any applicable regulatory requirements (such as, for example, those of the Civil Aviation Authority) will be proper performance of our, and our suppliers', obligations. Health and safety standards applicable to the services provided by us under this contract should meet the local standards applicable to your holiday destination. However you should note these standards vary widely across our programme and may not match those standards applicable in the UK. You must show that reasonable skill and care has not been used if you wish to make any claim.

b) For claims which do not involve death or personal injury, we accept liability, subject to a) above and e) below, should any part of your holiday not be as described in the brochure or elsewhere by us before you leave the U.K. If we have liability, we will, subject to paragraphs c) and f) and paragraph 14 below, pay you reasonable compensation. However, the maximum we will pay you in any circumstances is twice the price of the holiday. This maximum will only be payable when every aspect of your holiday has gone wrong and you have not received any benefit. Any sums received by you from suppliers, will be deducted from any sum paid to you as compensation by us.

c) Where a flight ticket is downgraded or a flight cancelled, delayed, or boarding is denied by any carrier in circumstances which would entitle you to compensation under EU law (Regulation 261/2004) (the "Denied Boarding Regulations"), then you are obliged to claim the appropriate sums pursuant to those Regulations from the carrier. Any sums received by you in this respect constitute the full amount of your entitlement to compensation for all matters flowing from the carrier's actions and which fall within the scope of the Denied Boarding Regulations. If, for any reason, you do not claim against the carrier and make a claim for compensation from us, you must, at the time of payment of any compensation to you, make a complete assignment to us of the rights you have against the carrier in relation to the claim that gives rise to that compensation payment.

d) For claims which involve death or personal injury as a result of an activity forming part of your holiday, we have liability subject to paragraph a) above and e) below. If we accept liability, we will, subject to paragraphs f) and g) and paragraph 14 below, pay you reasonable compensation.

e) We accept liability in accordance with paragraphs a), b) and d) above and subject to paragraphs f) and g) and clause 15 below except where the cause of the failure in your holiday or any death or personal injury you may suffer is not due to any fault on our part or that of our servants, agents or suppliers, and is either attributable to you, or attributable to someone unconnected with the Package and is unforeseeable or unavoidable, or due to unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which neither we, nor our servants, agents or suppliers could have foreseen or forestalled.

f) You are obliged to assist us in recovering from any third party any sum which may compensate us for any sums we pay you. In particular, you are obliged to assign to us any rights that you may have against any other person whose acts or omissions have caused or contributed to our legal liability to pay you compensation. You must also provide us with all assistance we may reasonably require. Finally, you must follow the procedures for the notification of complaints set out in the clause above entitled 'If You Have A Complaint'.

g) Should you become ill while on your holiday, you must, in addition to reporting your illness to your accommodation provider, consult a local doctor and also consult your GP upon your return to the UK. Should you then wish to make a claim against us as a result of that illness, you must provide us with details of both the local doctor whom you saw and your GP, together with written authority for us to obtain a medical report from both those doctors. Our liability will also be limited in accordance with and/or in an identical manner to (a) the contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and (b) any relevant international convention as set out in paragraph 14 below. You can ask for copies of the transport companies' contractual terms, or the international conventions by contacting us at our registered office.

15. International Conventions

If any international convention applies to or governs any of the services or facilities arranged or provided by us, or provided by any of our suppliers, and you make a claim against us of any nature arising out of death, injury, loss or damage suffered during or as a result of the provision of those services or facilities, our liability to pay you compensation and/or the amount (if any) of compensation payable to you by us will be limited in accordance with and/or in an identical manner to that provided for by the international convention concerned (in each case including in respect of the conditions of liability, the time for bringing any claim and the type and amount of any damages that can be awarded). International Conventions which may apply include: in respect of international air travel, the Warsaw Convention 1929 (including as amended by the Hague Protocol of 1955 and by any of the additional Montreal Protocol of 1975) or the Montreal Convention 1999; in respect of rail travel, the Berne Convention 1961; in respect of carriage by sea, the Athens Convention 1974; in respect of carriage by road, the Geneva Convention 1973; and, in respect of the provision of accommodation, the Paris Convention 1962, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. You can get copies of the relevant conventions if you ask us. For the avoidance of doubt, this means that we are to be regarded as having all benefit of any limitations of compensation contained in any of these conventions or any other international conventions applicable to your travel arrangements.

16. Accommodation

Whereas it continues to be our basic principle to provide accommodation for single occupancy (without supplement) there are certain parts of the world, North America for example, where there is a significant difference in the price for single and double occupancy (they sell a room not a bed). Therefore in order to keep our holiday costs as low as possible, we do sometimes quote both single and sharing prices. However, where shared accommodation is the option chosen and it is not possible to match equal numbers then we reserve the right to charge a single supplement to the last person booked. Also, if it is not possible to match a smoker with another smoker, the smoker will be asked not to smoke in the room/cabin or to pay a single supplement.

17. Brochure Accuracy

The brochure is planned and produced many months in advance of its commencement of validity. Every effort is made to ensure that the details, description and prices contained in the brochure are correct, based on inspections, and information passed to Solo's by its suppliers. However, changes do occur, sometimes at short notice and therefore we will advise you at the time of booking, or if after booking as soon as possible of any such changes to our published information. It is not always possible for Solo's Holidays to control all elements of the holiday whereby advertised facilities can sometimes become unavailable at short notice due to inclement weather conditions, lack of demand, emergency repair works, etc. For the latest information on our holidays and the current Terms and Conditions, please see our website at www.solos.co.uk.

18. Itineraries

Many of these holidays involve travelling, touring, local flights or cruises, sometimes large distances and across borders. Whilst we make every effort to adhere to the itinerary printed it should be understood that changes may be necessary once the holiday has commenced due to influences such as weather, political, or transport conditions.

19. Changes Made After Travel

If, after your departure, a significant part of your Package cannot be provided, you will be offered a suitable alternative, if possible. If it is not possible to offer you a suitable alternative or, for good reasons, you do not accept the alternative arrangements, we will return you to the place of your departure. If appropriate, we will also pay you compensation, unless your return has been due to circumstances beyond our control. The amount of compensation will be reasonable, taking account of all the circumstances.

20. E-Borders

New Government legislation requires all carriers (air, sea and rail) due to arrive in or depart the UK to submit detailed passenger information prior to travel. This means that Solo's Holidays will need to collect passport information from all travellers prior to travel so that all air, sea and rail tickets can be issued. For further information about e-borders you can visit: www.ukba.homeoffice.gov.uk/travellingtotheuk/beforetravel/advanceinfopassengers

If any part of these Booking Conditions is found to be invalid, or unenforceable, then the remainder of the conditions will not be affected, and remain valid and enforceable.

INSURANCE

It is imperative that you are adequately insured for overseas holidays ensuring that your policy provides, in particular, cover for medical expenses, emergency treatment, emergency/helicopter rescue and repatriation where necessary. If you suffer from a disability or medical condition you must disclose this to insurers and to us. We offer an insurance scheme arranged through Rock Insurance, details of which are in the brochure, available only to permanent residents of the United Kingdom and residents of the European Union. If you wish to arrange your own insurance, details should be advised at the time of booking and a copy of the policy given to your Tour Leader.

You should ensure that the insurance you purchase provides adequate cover for any activities you may undertake during the course of your holiday.

GRATUITIES

There is often confusion on the question of gratuities, since it frequently depends on the type of holiday, the location and, of course, your attitude towards tipping, as to what is normally expected. In order to give you a rough idea, we will give appropriate guidance in the information sent with your travel documents. The Tour Leader will be on hand to offer advice or suggestions if required but gratuities are offered entirely at the sole discretion of the individual.

ACCOMMODATION

It is common practice that hotels may ask for a debit or credit card as security deposit for incidentals charged to the room. If you decline to provide this information, your check-in may be refused, resulting in the termination of your Solo's holiday. Solo's can take no responsibility for any loss incurred under these circumstances.

HOLIDAY SEASONS

Some destinations featured in our brochures do have quieter 'off peak' periods when you can take advantage of uncrowded beaches and more personal attention from hotel staff at value for money prices. Some destinations are developing where such quiet periods exist throughout the year. At these times hotels and local bars and restaurants may scale down some of their facilities to match demand. This also applies to religious holidays, including the Ramadan period (11 Aug-9 Sep 2010) in some destinations.

OUR STAFF

To enable us to offer you an efficient and professional service, we are committed to ongoing training, part of which sometimes involves the recording of phone calls.

MEDICAL CONDITIONS

In your own interest, you must be confident that your medical and physical condition is suited to the holiday you have chosen. It is your responsibility to ensure that you are fit and well enough to take part in the activities booked. In making a booking, you declare and warrant that you have disclosed to us every matter concerning your health and mental and physical fitness of which you are aware, or ought reasonably to be expected to know, that is relevant to our decision to permit you to go on the holiday you have chosen. Upon any adverse change in your health and fitness that may be likely to affect our decision to accept the risk of permitting you to go on the holiday, you will immediately notify us in writing of any such adverse change. You acknowledge that the obligation to disclose continues from the time of booking the tour through to departure and extends for the duration of the tour. If you fail to comply with the duty of disclosure and if we would not have permitted you to undertake the tour, or continue participation of the tour, had you made full disclosure under this condition, Solo's and any employees, officers or agents will not be liable for any loss, damage, injury or death sustained by you of whatever kind, nature or description that may arise or is sustained as a result of participation on the tour, unless such loss, damage, injury or death arises out of the breach of legal duty of Solo's or its suppliers. Tours sometimes take place in remote areas where there is little or no access to normal medical services or hospital facilities for serious problems. Where necessary, evacuation can be prolonged, difficult and expensive. Medical and evacuation expenses will be your responsibility. We reserve the right at our absolute discretion to refuse you the right to participate in a tour on medical or fitness grounds. If in doubt please consult our reservation staff or your doctor and be sure to advise us of any condition we should be aware of. Tour Leaders will not be in a position to provide extra assistance to any individual which could reduce their effectiveness for the rest of the group. We appreciate that some clients may have special needs, and/or specific requirements to enable them to enjoy their holiday. Please ask for our 'Special Needs' form, so that we can assess your position in relation to the holiday required. Please note that we may not be able to provide the holiday of your choice. Please refer to the Travel Insurance section on www.solos.co.uk.

INAPPROPRIATE CONDUCT

Any person considered to be behaving in an antisocial manner and/or under the influence of alcohol or drugs may be refused boarding or removed from any flight. If in our reasonable opinion or in the opinion of our Tour Leader, a Hotel Manager or other person in authority, your behaviour is causing danger, damage or affecting the enjoyment of others, we reserve the right to terminate your holiday. Such individuals may also be liable for prosecution. Solo's Holidays can take no responsibility for any additional expenses incurred or loss of holiday by individuals in any such circumstances. The company cannot accept any responsibility for the actions of other people outside its control.

CLIMATE & CONDITIONS

Alongside every tour we list an average maximum daily temperature for that destination. Please bear in mind that this information is for guidance only. Climate changes across the world in recent years have made it impossible to predict weather anywhere. Activity, worldwide and golf holidays especially may be affected by poor weather conditions such as golf greens which can take time to recover, walking routes and subsequent alteration of included activity. It is never possible to predict the weather perfectly and we cannot be held responsible for the weather conditions at the time of your holiday. In particular hurricanes and tropical storms can affect the Caribbean and Gulf of Mexico regions, usually between June to November. As the storms' path and duration cannot be predicted accurately and if your holiday is cancelled or changed as a result of their actual or predicted effects, this will be included as an 'event beyond our control', see paragraphs 11 & 12.

HEALTH & SAFETY

We take the safety of our customers very seriously. If the Foreign Office advises that people should not visit a particular country we will tell you and try to arrange an alternative holiday for you. The Foreign and Commonwealth Travel Advice Unit may issue information about your holiday destination. You are advised to check for any announcements on the internet at www.fco.gov.uk, or by calling 0845 850 2829. Standards of hygiene and safety in other countries may differ from those in the UK so please take care, particularly with your choice of food or drink. The suppliers we use are required to meet local health and safety standards and where possible we work with local suppliers to raise standards. However, you must take all reasonable precautions to protect yourself while on holiday. In particular, note fire procedures (alarm systems may not always be present), the design of swimming pools (lifeguards are unlikely to be present) and the height of balconies (which may be lower than expected). Note that areas around your holiday accommodation do not form part of your booking, for example the sea, beaches, roads, mountains and ski lifts etc and that you are also responsible for taking reasonable care for your own safety in these areas. Where our Tour Leaders recommend or use establishments as part of their resort services to you, please note their use of such establishments is operated in good faith and based upon their own views and experiences and therefore contain elements of subjective opinion. Crimes against people and property are a fact of life throughout the world and you have the same responsibility for your personal safety as you do at home. In some destinations the local police may not be very co-operative or interested when theft is reported or insurance confirmation is needed, so please take great care of your property.

AIRLINES AND AIRCRAFT

We reserve the right to substitute airlines and/or aircraft, or change the destination or departure airport. Such changes will not constitute a significant alteration as defined in paragraph 11 of the Solo's Booking Agreement. Should you wish to cancel your holiday as a result of such a change, cancellation charges will be applied in accordance with paragraph 7 of the Solo's Holidays Booking Agreement. Direct flights are flights where there is no change of aeroplane en route. They are not necessarily non-stop.

FLIGHTS TIMINGS

Where flight timings are given, they are for your guidance only, and you should refer to your tickets for the actual flight times, although there will be occasions when these may also change.

DELAYS

Regrettably we cannot guarantee that your flight will not be subject to delay. Whatever the nature of a delay, these are the responsibility of the carrier, and subject to their Conditions of Carriage. Your attention is drawn to paragraph 15 of the Solo's Holidays Booking Agreement in this respect. The provision of subsistence, and/or accommodation, during the period of a delay, is also the responsibility of the carrier. In the event that a delay results in lost holiday time, Solo's Holidays cannot make any refund of unused accommodation or meal arrangement, as they are not re-sold, and full cancellation charges will be applied by the hotel. No adjustment can be made to the holiday arrangements to take account of a delay. Please pay particular attention to the above when booking your own independent domestic flights, train or taxi connections, and allow sufficient time. Solo's cannot accept any liability for missed connections, cancellation charges, or other consequential loss resulting from a delay, unless the arrangements in question are booked by us as a part of the inclusive package. Due to the nature and timing of aircraft chartering and scheduling, we cannot confirm at the time of going to press the precise airline for charter flights, nor the precise type of aircraft for charter or scheduled flights on each individual tour. If you choose not to take advantage of flights provided by Solo's Holidays as part of the package and opt to book your own flight or make your own travel arrangements, we cannot be held responsible for any costs incurred through schedule changes to any connecting flights booked through Solo's Holidays and/or cancellation of the tour on which you have booked.

DATA PROTECTION POLICY

In order to process your booking and to ensure that your travel arrangements run smoothly, and meet your requirements, Solo's need to use the information you provide, such as your name and address, any special needs/dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass this on to relevant suppliers of your travel arrangements, such as airlines, hotels, transport companies and so on. The information may also be provided to security or credit checking companies, public authorities such as the police or customs/ immigration, if it is required by them, or as required by law. Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in the destination may not be as strong as the legal requirements in this country. We shall not, however, pass any information on to any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give us such as details of disabilities, or dietary/religious requirements. If, however, we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot make your booking and will not be able to provide your holiday. In making a booking, you consent to this information being passed on to the relevant persons. You are entitled to a copy of the information held by us. If you would like to see this, please contact us. We may make a small charge for providing this to you.

OUR BROCHURE

The contents of the brochure & website are the property and copyright of Solo's Holidays Limited and may not be reproduced in whole or in part without our express written consent. It is not issued on behalf of and does not commit the airlines mentioned therein, or any airline whose services are used in the course of the tour. In addition to the IATA carriers named in the brochure the services of any IATA carriers may be used.