Coronavirus/COVID-19

Solos Guests, Customers and Partners,

In these very unusual times we hope you, your friends and your families are all well. It has been an extraordinary period since March and as we continue to operate through these unprecedented times, we want to share with you the actions we have taken to ensure your safety.

Our offices have been closed since March and our staff are working from home. In light of the recent announcement of a third lockdown, we are working rapidly to contact all of our customers who have been affected, so please bear with us – we will be in touch soon. Unfortunately, like many companies, we have had to undergo a company restructuring process to reduce our costs and as a result are operating with less staff for the time being. So, we apologise in advance if it takes us a little longer to contact you.

The good news is that although we are entering a third lockdown, you are still able to book your summer escape as things are looking promising for the 2021 summer season. Travel will continue to have some quarantine controls in place (changing every week) after lockdown, which we will ensure to monitor and update you on for your upcoming travel plans. We also have our flexible Free Cancellation Guarantee policy to help with new bookings, so there is no need to hesitate to secure a sunshine holiday for yourself to look forward to. The can-do attitude and professionalism of our partners across the world and the steps they are consistently taking to ensure the safety and wellbeing for all of us for 2021 is nothing short of outstanding!

 

Booking New Holidays

We all need a holiday to look forward to, particularly after this turbulent year. We have a full selection of holidays both in the UK and overseas. There is a wide range of Walks & Treks, Golf Tours and UK Breaks operating for this year. We also still have last-minute escapes on our Spring programme and holidays for Summer 2021 including our ClubSolos properties, plus we are close to releasing our 2022 holidays!

Free Cancellation Guarantee. You can book many of our holidays now with our Free Cancellation Guarantee. Any holiday marked ‘Excluding Flight’ can be booked now but cancelled with no charges right up to 21 days before departure. You can cancel for any reason during this period and receive a full refund. We don’t book your flights (as these are typically non-refundable) but we expect flight prices to fall as the airlines stimulate the market – so simply we watch flight prices daily and when we see a drop we’ll call you. Once you confirm your flight, our normal terms and conditions apply.

Health And Wellbeing On Your Holiday

There have been many changes in preparation for travel to reopen and all of these have been made to ensure a safe and healthy environment for guests and customers. Airports and Airlines have slightly different policies in place but generally the use of facemasks and hand sanitizer is mandatory in all building and on all aircraft. You can ask us about any specific actions or to check with your airline directly.

Arriving at your destination, our operations team have ensured that all transfers maintain accepted social distancing guidelines. As an example, we have arranged for larger transfer coaches to allow you to maintain a social distance. We suggest the use of facemasks and hand sanitizer on your transfer.

At our hotels and properties we have, wherever possible, ensured you can maintain social distancing. We have arranged for regular deep cleaning of rooms and common areas and of course provided hand sanitizer and/or hand washing facilities throughout.

If there is anything specific you require, please let us know in advance and we’ll always do our best to meet your personal needs.

If you have any questions, or would like to know more about our current booking conditions, please email travel@solos.co.uk

Best wishes and stay safe,

The Solos Team

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