Coronavirus/COVID-19

Solos Guests, Customers and Partners,

In these very unusual times we hope you, your friends and your families are all well. It really has been an extraordinary period since March and as we start to return to some normality (a new normality) we wanted to share the actions we have taken to ensure your safety.

Our offices have been closed since March and are only just opening again now. We are therefore a bit behind with our paperwork but over the next few weeks we will have caught up… so please bear with us. Unfortunately, like many companies, we have had been through a restructuring to reduce costs and have less staff for the time being.

The good news is that although there are some quarantine controls in place (and these are changing every week) the majority of our destinations are now opening up again. As you can imagine, for many of the small, family run hotels and tour suppliers we work with, this has been an equally awful time for them. However, we have been blown away by the can-do attitude and professionalism of our partners all over the world, and the steps they have taken to ensure the safety and wellbeing for all of us in the coming months and indeed into 2021.

Holidays Due To Depart Soon

All holidays are going ahead as planned. If there is reason to cancel your holiday we will contact you directly. If you are booked to travel to a destination that is currently on the government’s quarantine list, please wait for updates from us. As you know, the quarantine lists are changing all the time. If the airlines are flying, the hotels are open and the government hasn’t imposed a ban on the destination, then we will thankfully be going on holiday!

Booking New Holidays

We all need a holiday to look forward to, particularly after five months of lockdown. We have a full selection of holidays both in the UK and overseas. There is a wide range of Walks & Treks, Golf Tours and UK Breaks operating over the autumn. Our Winter Sun programme is fully operating and we’ve even got holidays on sale for summer 2021 including our ClubSolos properties.

Free Cancellation Guarantee. You can book many of our holidays now with our Free Cancellation Guarantee. Any holiday marked ‘Excluding Flight’ can be booked now but cancelled with no charges right up to 21 days before departure. You can cancel for any reason during this period and receive a full refund. We don’t book your flights (as these are typically non-refundable) but we expect flight prices to fall as the airlines stimulate the market – so simply we watch flight prices daily and when we see a drop we’ll call you. Once you confirm your flight, our normal terms and conditions apply.

Health And Wellbeing On Your Holiday

There have been many changes in preparation for travel to reopen and all of these have been made to ensure a safe and healthy environment for guests and customers. Airports and Airlines have slightly different policies in place but generally the use of facemasks and hand sanitizer is mandatory in all building and on all aircraft. You can ask us about any specific actions or to check with your airline directly.

Arriving at your destination, our operations team have ensured that all transfers maintain accepted social distancing guidelines. As an example, we have arranged for larger transfer coaches to allow you to maintain a social distance. We suggest the use of facemasks and hand sanitizer on your transfer.

At our hotels and properties we have, wherever possible, ensured you can maintain social distancing. We have arranged for regular deep cleaning of rooms and common areas and of course provided hand sanitizer and/or hand washing facilities throughout.

If there is anything specific you require, please let us know in advance and we’ll always do our best to meet your personal needs.

If you have any questions, or would like to know more about our current booking conditions, please email travel@solos.co.uk

Best wishes and stay safe,

The Solos Team

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