It is imperative that you are adequately insured for overseas holidays ensuring that your policy provides, in particular, cover for medical expenses, emergency treatment, emergency/helicopter rescue and repatriation where necessary. If you suffer from a disability or medical condition you must disclose this to insurers and to us. We offer an insurance scheme available to UK citizens. If you wish to arrange your own insurance, details should be advised at the time of booking and a copy of the policy given to your Tour Leader. You should ensure that the insurance you purchase provides adequate cover for any activities you may undertake during the course of your holiday.
There is often confusion on the question of gratuities, since it frequently depends on the type of holiday, the location and, of course, your attitude towards tipping, as to what is normally expected. In order to give you a rough idea, we will give appropriate guidance in the information sent with your travel documents. The Tour Leader will be on hand to offer advice or suggestions, if required but gratuities are offered entirely at the sole discretion of the individual.
It is common practice that hotels may ask for a debit or credit card as security deposit for incidentals charged to the room. If you decline to provide this information, your check-in may be refused, resulting in the termination of your Solos holiday. Solos can take no responsibility for any loss incurred under these circumstances.
We recognise that some of our customers prefer to travel with people of a similar age and so we suggest age ranges for some of our departures and age ranges are displayed against any holiday where this is applicable. The age bands are only a guide and it is not our intention to exclude anyone simply because of their age. We make no guarantee that any people on any particular holiday, break or event will fall precisely into these bands and we will exercise discretion to maintain a sensible mix of ages
Some destinations featured do have quieter ‘off peak’ periods when you can take advantage of uncrowded resorts and more personal attention from hotel staff at value for money prices. Some destinations are developing where such quiet periods exist throughout the year. At these times hotels, local bars and restaurants may scale down some of their facilities to match demand.
To enable us to offer you an efficient and professional service, we are committed to ongoing training, part of which sometimes involves the recording of phone calls.
In your own interest, you must be confident that your medical and physical condition is suited to the holiday you have chosen. It is your responsibility to ensure that you are fit and well enough to take part in the activities booked. In making a booking, you declare and warrant that you have disclosed to us every matter concerning your health and mental and physical fitness of which you are aware, or ought reasonably to be expected to know, that is relevant to our decision to permit you to go on the holiday you have chosen. Upon any adverse change in your health and fitness that may be likely to affect our decision to accept the risk of permitting you to go on the holiday, you must notify us immediately in writing of any such adverse change. You acknowledge that the obligation to disclose continues from the time of booking the tour through to departure and extends for the duration of the tour. If you fail to comply with the duty of disclosure and if we would not have permitted you to undertake the tour, or continue participation of the tour, had you made full disclosure under this condition, Solos and any employees, officers or agents will not be liable for any loss, damage, injury or death sustained by you of whatever kind, nature or description that may arise or is sustained as a result of participation on the tour, unless such loss, damage, injury or death arises out of the breach of legal duty of Solos or its suppliers. Tours sometimes take place in remote areas where there is little or no access to normal medical services or hospital facilities for serious problems. Where necessary, evacuation can be prolonged, difficult and expensive. Medical and evacuation expenses will be your responsibility. We reserve the right at our absolute discretion to refuse you the right to participate in a tour on medical or fitness grounds. If in doubt please consult our reservation staff or your doctor and be sure to advise us of any condition we should be aware of. Tour Leaders will not be in a position to provide extra assistance to any individual which could reduce their effectiveness for the rest of the group. We appreciate that some clients may have special needs, and/or specific requirements to enable them to enjoy their holiday. Please ask for our ‘Special Needs’ form, so that we can assess your position in relation to the holiday required. Please note that we may not be able to provide the holiday of your choice.
Any person considered to be behaving in an antisocial manner and/or under the influence of alcohol or drugs may be refused boarding or removed from any flight. If in our reasonable opinion or in the opinion of our Tour Leader, a Hotel Manager or other person in authority, your behaviour is causing danger, damage or affecting the enjoyment of others, we reserve the right to terminate your holiday. Such individuals may also be liable for prosecution. Solos Holidays can take no responsibility for any additional expenses incurred or loss of holiday by individuals in any such circumstances. The company cannot accept any responsibility for the actions of other people outside its control.
Alongside every tour we list an average maximum daily temperature for that destination. Please bear in mind that this information is for guidance only. Climate changes across the world in recent years have made it impossible to predict weather anywhere. Activity, worldwide and golf holidays especially may be affected by poor weather conditions such as golf greens which can take time to recover, walking routes and subsequent alteration of included activity. It is never possible to predict the weather perfectly and we cannot be held responsible for the weather conditions at the time of your holiday. In particular hurricanes and tropical storms can affect the Caribbean and Gulf of Mexico regions, usually between June to November. As the storms’ path and duration cannot be predicted accurately and if your holiday is cancelled or changed as a result of their actual or predicted effects, this will be included as an ‘event beyond our control’, see paragraph 12.
HEALTH & SAFETY
We take the safety of our customers very seriously. If the Foreign Office advises that people should not visit a particular country we will tell you and try to arrange an alternative holiday for you. The Foreign and Commonwealth Travel Advice Unit may issue information about your holiday destination. You are advised to check for any announcements on the internet atwww.fco.gov.uk, or by calling 020 7008 1500. Standards of hygiene and safety in other countries may differ from those in the UK so please take care, particularly with your choice of food or drink. The suppliers we use are required to meet local health and safety standards and where possible we work with local suppliers to raise standards. However, you must take all reasonable precautions to protect yourself while on holiday. In particular, note fire procedures (alarm systems may not always be present), the design of swimming pools (lifeguards are unlikely to be present) and the height of balconies (which may be lower than expected). Note that areas around your holiday accommodation do not form part of your booking, for example the sea, beaches, roads, mountains and ski lifts etc and that you are also responsible for taking reasonable care for your own safety in these areas. Where our Tour Leaders recommend or use establishments as part of their resort services to you, please note their use of such establishments is operated in good faith and based upon their own views and experiences and therefore contain elements of subjective opinion. Crimes against people and property are a fact of life throughout the world and you have the same responsibility for your personal safety as you do at home. In some destinations the local police may not be very cooperative or interested when theft is reported or insurance confirmation is needed, so please take great care of your property.
AIRLINES & AIRCRAFT
We reserve the right to substitute airlines and/or aircraft, or change the destination or city departure airport. Such changes will not constitute a significant alteration as defined in paragraph 11 of the Solos Holidays Booking Agreement. Should you wish to cancel your holiday as a result of such a change, cancellation charges will be applied in accordance with paragraph 7 of the Solos Holidays Booking Agreement. Direct flights are flights where there is no change of aeroplane en route. They are not necessarily non-stop.
We are required to advise you of the airline flight carrier(s) at the time of booking. If the airline
flight carrier(s) is not known, we will advise you of the likely carrier(s) that will operate your
flights(s). Any changes to the airline flight carrier(s) after your booking has been confirmed, will
be notified to you as soon as possible and will constitute a minor change.
Where flight timings are given, they are for your guidance only, and you should refer to your tickets for the actual flight times, although there will be occasions when these may also change.
Regrettably we cannot guarantee that your flight will not be subject to delay. Whatever the nature of a delay, these are the responsibility of the carrier, and subject to their Conditions of Carriage. Your attention is drawn to paragraph 15 of the Solos Holidays Booking Agreement in this respect. The provision of subsistence, and/or accommodation, during the period of a delay, is also the responsibility of the carrier. In the event that a delay results in lost holiday time, Solos Holidays cannot make any refund of unused accommodation or meal arrangement, as they are not re-sold, and full cancellation charges will be applied by the hotel.
No adjustment can be made to the holiday arrangements to take account of a delay. Please pay particular attention to the above when booking your own independent domestic flights, train or taxi connections, and allow sufficient time. Solos cannot accept any liability for missed connections, cancellation charges, or other consequential loss resulting from a delay, unless the arrangements in question are booked by us as a part of the inclusive package. Due to the nature and timing of aircraft chartering and scheduling, we cannot confirm at the time of going to press the precise airline for charter flights, nor the precise type of aircraft for charter or scheduled flights on each individual tour. If you choose not to take advantage of flights provided by Solos Holidays as part of the package and opt to book your own flight or make your own travel arrangements, we cannot be held responsible for any costs incurred through schedule changes.
DATA PROTECTION POLICY
In order to process your booking and to ensure that your travel arrangements run smoothly, and meet your requirements, Solos need to use the information you provide, such as your name and address, any special needs/dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass this on to relevant suppliers of your travel arrangements, such as airlines, hotels, transport companies and so on. The information may also be provided to security or credit checking companies, public authorities such as the police or customs/ immigration, if it is required by them, or as required by law. Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in the destination may not be as strong as the legal requirements in this country. We shall not, however, pass any information on to any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give us such as details of disabilities, or dietary/religious requirements. If, however, we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot make your booking and will not be able to provide your holiday.
In making a booking, you consent to this information being passed on to the relevant persons. You are entitled to a copy of the information held by us. If you would like to see this, please contact us. We may make a small charge for providing this to you.
The contents of the brochure & website are the property and copyright of Solos Holidays Limited and may not be reproduced in whole or in part without our express written consent. It is not issued on behalf of and does not commit the airlines mentioned therein, or any airline whose services are used in the course of the tour. In addition to the IATA carriers named in the brochure the services of any IATA carriers may be used.
PASSPORTS & VISAS
All customers travelling outside the UK are required to hold a current
10 year passport which is valid for 6 months after your date of return. All costs incurred in
obtaining such documentation should be obtained by you. Your specific passport and visa
requirements, and other immigration requirements are your sole responsibility and you should
confirm these with the relevant embassies and/or consulates of the countries in which you are
planning to travel. We regret cannot accept liability if you are refused entry on to any transport
or into any country due to the failure on your part to carry the correct documentation. If you
are not a British citizen and do not hold a British passport, you must make your own enquiries
as to the applicable requirements. For further information, please visit our website
Any special requests must be advised at the time of booking. Although
we will endeavour to pass any requests on to the relevant supplier, no guarantee that any
request will be met. Any medical requests which may affect your accommodation, flight or
transfer must be declared at the time of booking. We may be able to assist you in considering
the suitability of the arrangements before confirming the reservation. This also includes any
medical condition or disability which may affect your booking arrangements after your booking
has been confirmed.
Flights & transfers
Please read the following and if you would like further information, feel free to call our
Reservations team on 0844 815 0001 and they would be delighted to assist you.
If you would prefer to travel directly to your holiday location from a regional airport, please call our Reservations team to discuss. In these circumstances, we
will happily make this booking for you and add the difference in cost of the new flight to your
reservation. Please note that flight prices are set by the airlines and often fluctuate from day to
day. It is Solos policy to pass on the exact charge made by the airline and any variation in price
is strictly out of our control. Please note there may be occasions when we are unable to offer
direct regional flights in order to manage our committed seats, as advertised within the holiday
package. When we book regional flights on your behalf, full payment will be taken at the time
of booking to secure the fare quoted. You should be aware that, when travelling from a regional
airport, you may not meet other Solos customers until you arrive at your hotel in resort.
When we book your connecting flight
This forms part of your package and we will help in the case of international schedule changes
or unforeseen date changes by us, after brochure issue. If we cancel your holiday due to low
numbers, we will cancel your connecting flight at no charge to you. Payment for connecting
flights is taken at time of booking, is non-refundable and is subject to an administration fee of
When you book your own connecting flight
This does not form part of your package and you will be responsible for any changes required
in the case of international schedule changes or unforeseen date changes by us, after
your booking has been made. If we cancel your holiday due to low numbers, we will not be
responsible for your connecting flights. We recommend a minimum of 3 hours connecting time
between international and domestic flights (luggage will not be able to be checked-through).
If you would prefer to book your own flight, we are happy to quote the holiday price for land
only. This means that both the flight cost and the transfers will be deducted. If we cancel your
holiday due to low numbers, we will not be responsible for your flights. Please note that there
may be occasions when we are unable to offer a land only package in order to manage our
committed seats and hotel rooms.
If you are taking your own flights (see Land Only) or we have booked a direct regional flight
for you that has not been included in the package, you will have the choice, where possible, of
joining the Solos group transfer or booking a separate transfer (at an additional cost). Please
note this may be on your own or with another Solos customer. It is important to note that
we are not able to accept responsibility for missed transfers due to flight delays or any other
circumstances beyond our control.
Meals on flights
Many airlines no longer provide a pre-bookable meal service on short-haul flights but meals
and snacks may be purchased on board.
On some holidays, our Tour Leaders will already be in the resort waiting to greet you on arrival
at either the airport or the hotel. Therefore, we have airport representatives on hand for all
departures from London Gatwick, London Heathrow and Manchester to help smooth your
check-in (subject to flight times). If you think you may need extra assistance, please advise our
Reservations team of your requirements so that these can be passed on to our representatives.
We recommend that you get to the airport at least 2 hours prior to departure as some airlines
can close check-in up to 1 hour prior to departure and arriving late can mean being denied
check-in and boarding.
Flight & rail times
These are not shown in the brochure as they are subject to change. However the most up to
date times are available on our website solosholidays.co.uk or you can all our Reservations
team on 0844 815 0001.
All airlines insist that we adhere to strict deadlines for releasing any unsold seats back to them;
this deadline is normally 2 months before the departure date of the holiday. This means that if
you leave your booking until close to the departure date, it is sometimes impossible to obtain a
seat for you on the group flight or at the group fare.
This can also be the case if we have sold all of our original allocation. In either case, it may
mean additional costs for either the flight or for a separate transfer on top of the published
price of the holiday. We therefore strongly recommend that you book your holiday preferably
more than 8 weeks before the departure date. We understand that this is not always possible
and therefore we will be happy to book you the best alternative available. Please note that flight prices are set by the airlines and often fluctuate from day to day. It is Solos policy to pass on the exact charge made by the airline and any variation in price is strictly out of our control.
We offer a wide and varied range of holidays throughout the world, and in doing so use many
different categories of hotels. Accommodation is chosen for each holiday based on a number
of criteria including location of the property, room and hotel facilities, value for money,
customer service and feedback from our team and customers.
Solos no longer uses its own tick ratings, instead wherever possible we will advise you of the
hotel’s official star rating. With this in mind please be aware that standards can vary between
hotel’s of the same rating in different countries and even in the same country. For example, city
hotel’s that often cater for business as well as leisure travellers may well have higher standards
than a beach resort hotel where the whole atmosphere tends to be more relaxed.