What happens if the area where I live goes into lockdown or travel is restricted?

We will endeavour to amend your booking with minimum costs. However, this will be subject to the timescale before your departure, so please get in touch with us immediately to rearrange this.

Will you get me home if the UK goes into lockdown while I’m away?

Please be rest assured, we will never leave you stranded overseas. In most cases when a lockdown in the UK is announced, the government does not require customers on holiday at the time to return home immediately, so you can generally continue to enjoy your holiday and return on your planned flight home. If the government asks holidaymakers to return to the UK immediately, we will be in touch with you to help you get home.

What happens if I need to quarantine on arrival at my destination?

If we know a destination or hotel is asking people to quarantine when they arrive in the country – and there isn’t the option to forgo this quarantine period by providing evidence of a negative COVID-19 test – we won’t operate, and you’ll be entitled to either a free holiday change or a full refund.

What happens if I’m ill with COVID-19 or have been officially asked to self-isolate and can’t travel?

If you are not able to travel due to contracting COVID-19 or you are officially required to self-isolate at the time of your departure, we will endeavour to amend your booking with minimum costs. However, this will be subject to the timescale before your departure, so please get in touch with us immediately to rearrange this.

Please ensure you have adequate travel insurance that covers you in the event of cancellation before your holiday and illness while on holiday.

If I’m contacted by the NHS Test and Trace system and told to self-isolate over my holiday dates, what does this mean for my holiday?

We can look to see if we are able to change the date of your holiday, but if not and you can’t travel, cancellation charges will apply. Please check if the charges will be recoverable under your travel insurance policy.

What if I need medical advice or I believe that I have Coronavirus Symptoms when on holiday? 

You should check the advice given on the FCDO website under the section Healthcare, which provide you with the information and contact information for which you require. This can be found here: https://www.gov.uk/foreign-travel-advice

What happens if I’m required to quarantine when I arrive in my holiday destination?

If we know a destination or hotel is asking people to quarantine when they arrive in the country and there isn’t the option to forgo this quarantine period by providing evidence of a negative COVID-19 test or of being fully vaccinated we won’t operate there and you’ll be entitled to either a free amendment or a full refund.

What happens if I test positive for Covid-19 in the resort?

If you test positive in your destination before you’re due to return home to the UK, you’ll need to inform our team, plus your hotel and your insurance company. You’ll then need to follow the specific procedures in place at your hotel. These vary from destination to destination and may include the need to self-isolate in a medical facility or your hotel room. You also won’t be able to travel home until you’ve had a COVID-19 test that comes back negative.

What happens if I have to quarantine or self-isolate when I return home or if I have a booking to a red list country? 

We won’t be operating to any destinations on the red list, which requires you to quarantine in a hotel on your return. If you’ve got a holiday booked to a destination on the red list, you’ll be able to change your booking to another date or request a full refund.

If – before you depart – we know you’ll have to self-isolate at home on your return, you’ll have the option to change your holiday to another date or destination, as we don’t expect you to do this, but your booking won’t be cancelled.

My destination requires me to prove I’ve been twice vaccinated – how can I do this? 

If you live in England and have been fully vaccinated, you will be able to demonstrate your COVID-19 vaccination status through the NHS app to be able to enter some countries.

Visit the FCDO website for guidance on how to do this >>

What happens if I travel to an amber list country and it changes to the green list whilst I’m away? 

If you’re on holiday in a destination on the UK traffic light system’s amber list and the UK government decides to move it to the green list while you’re there, your entry requirements into the UK will change to those required for a green destination as long as the change comes into effect on or before the day you return to the UK.

Do I need to be vaccinated to be able to travel? 

You may have read about vaccine certificates and the possibility that some airlines, hotels or countries may require proof that you’ve been vaccinated before you travel. If this is introduced after you’ve made your booking and you’re not able to travel due to this requirement, you will be able to change your booking for free. We can confirm that you do not need to be vaccinated to travel – unless you’re travelling to a destination that requires you to be vaccinated as an entry requirement. If you’re travelling to Iceland you do need to be fully vaccinated in order to travel. Please note that from the 19th July if you’re double vaccinated you will be allowed to travel to amber list destinations without having to self-isolate on return into the UK, however you’ll still need to take a pre-departure and day 2 test.

Some countries however, do not require you to provide evidence of a negative COVID-19 test as part of their entry requirements if you have been fully vaccinated. You can find current entry requirements including vaccinating and testing on the FCDO website for the country you’re travelling to, as well as signing up for email alerts for instant travel updates for your holiday destination. Guidance is also available for how to show your vaccination status when travelling.

What happens if I test positive in resort? 

If you test positive in your destination before you’re due to return home to the UK, you’ll need to inform our team, plus your hotel and your insurance company. You’ll then need to follow the specific procedures in place at your hotel. These vary from destination to destination and may include the need to self-isolate in a medical facility or your hotel room. You also won’t be able to travel home until you’ve had a COVID-19 test that comes back negative.

Do I need to get a test before I travel? 

You need to check whether a test is required for your holiday destination before you travel. It’s your responsibility to make sure you get a test if the country you’re travelling to – including the UK for your return home.

You can find current entry requirements including vaccinating and testing on the FCDO website for the country you’re travelling to, as well as signing up for email alerts for instant travel updates for your holiday destination. Guidance is also available for how to show your vaccination status when travelling.

Do you need to get tested before returning to the UK? 

Yes, you’ll need to get tested in order to re-enter the UK.

I need a test before I travel – when should I take it? 

At what point do I need to show my test results? 

Once you’ve received your negative test result, how and when you’ll need to submit this to prove you’re fit to travel depends on the country or destination you’re travelling to.

Our Reviews

#SolosHolidays

I was so nervous about embarking on my first Solos Holiday, but I shouldn’t have been – it was the best thing I have ever done!

Wow! Got to see the famous shipwreck beach in Zakynthos with Solos. Can’t wait to discover more of their destinations!

Our tour leader Monica was exceptional! Had such a good time and will be rebooking with Solos. Thanks for a great holiday!

Had the best time with Solos! Discovered beautiful destinations and met some lifelong friends.

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