Customer Welfare

You Come First

We're Here For You

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Manage Your Booking

You can login to make changes to your booking, cancel your booking, or be issued with a refund if we've informed you that your holiday can't go ahead due to Covid-19 - it's that simple!

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Your Forthcoming Holiday

Everything you need to know about your upcoming holiday. It is also worth considering how many face masks and pairs of gloves to take with you during your stay. Also be prepared to use less cash than normal.

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Entry Requirements

All of the information you require for your upcoming trip including information on the UK traffic light system can be found here. It'll also include information on the entry requirements for the country you're travelling to.

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Preparing to Travel

There is a lot to think about at the moment when planning a holiday and we want to make sure you are fully prepared before embarking on your next Solos adventure. Consider how many face masks you require.

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Helping with Covid-19 Testing

We offer you guidance for what tests and documentation you may require when travelling to your resort and what is required when returning home. There is also a link to our testing partner.

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Customer FAQS

All of your questions answered, including refunds, how to change your booking and contacting us. Everything you need to know you can find here, helping to ensure you have peace of mind when travelling.

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Holiday Expectations

It's important to know what you can expect on your holiday. Here's what you can generally expect, at the airport, on the flight, at your hotel and once you arrive.

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Support Abroad

Find out how you can get in touch with us during your holiday in the event you require our assistance and what to do if you start to show Covid-19 symptoms.

Our Reviews


I was so nervous about embarking on my first Solos Holiday, but I shouldn’t have been – it was the best thing I have ever done!

Wow! Got to see the famous shipwreck beach in Zakynthos with Solos. Can’t wait to discover more of their destinations!

Our tour leader Monica was exceptional! Had such a good time and will be rebooking with Solos. Thanks for a great holiday!

Had the best time with Solos! Discovered beautiful destinations and met some lifelong friends.

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